Representative programs across Data Cloud, Marketing Cloud, regulated estates, and multi-BU migrations. Depth varies by phase, stakeholder mix, and delivery model.
Retail · Data Cloud
360° view for 5M+ customers
Led Data Cloud for a hardware & e-commerce retailer: identity resolution, calculated insights (LTV, RFM, next-best category), and journey activation. Duplicate profiles dropped by over 30%.
Built calculated insights for behavior categories, enabled real-time personalization with Data Actions, and architected ingestion via custom API connectors and the Ingestion API.
Data CloudIdentity ResolutionCalculated InsightsIngestion API
B2C · Integration
Snowflake & MC connectors
Global imaging brand: Data Cloud streams, Zero ETL to Snowflake, custom transforms aligned to CIM, segments that lifted email and conversion metrics.
Data CloudSnowflakeDLO → DMO
Regulated industry
Land registry architecture
Lead architect for sensitive, high-volume data: discovery with enterprise architects, feasibility on batch vs. real-time from mainframes, ingestion via custom APIs.
Data CloudGovernance
SFMC platform
Custom apps & full-stack glue
Custom Journey activities, content blocks, Customer Packages, Node/Vue/Material UI services on Heroku and Cloudflare calling REST & SOAP APIs, plus Interaction Studio sitemap deployments and server-side campaigns for behavioral analytics.
SSJSAMPscriptHerokuCloudflareVue
Groundswell
Loyalty & churn
Email/SMS journeys, MCC sync, chain automations, Mastercard APT insights, web tracking, MobileConnect across US/CA/AU/JP.
Journey BuilderSMS
Barclays
Multi-BU migration
Consolidated email & SMS from legacy platforms for retail, card, mortgages, payments, and investment banking: Marketing Cloud Connect, distributed marketing, API transactional sends, Einstein web recommendations.
SFMC ConnectEinsteinAutomation
Community
User groups & leadership
Active in Vancouver (leader), Halifax, and Phoenix, bridging practitioners, creatives, and data teams.
Trailblazer